John AbrahamIT Operations, EUC & Service Integration & Management Lead
As IT Operations, EUC & Service Integration & Management Lead, John oversees end-to-end service delivery of multiple functions. These include End User Computing services, which is the face of IT where we focus on the end user experience, act as the primary end user point of contact, and continually seek ways to improve the service. John is also responsible for production support and management, infrastructure engineering, cloud services, network and telecommunications, operational security and data center management. Lastly, John is responsible for Service Integration & Management at Innovapost. Prior to joining Innovapost in 2003, John held various technology management positions at Nortel and engaged in a wide range of major software development projects at Canada Post as an employee and independent consultant with NCR Canada Ltd., DMR Group Inc., and Andersen Consulting. John holds a Bachelor of Science in Computer and Information Science (Honours) from Queen’s University and is Project Management Professional (PMP) certified.