Assurance of Privacy

We want to assure you that Innovapost is dedicated to protecting your privacy. If you have any concerns or questions about privacy and confidentiality – or any concerns about the way a request for information was handled – please feel free to e-mail us at or you can write to us at:

365 March Road
Ottawa, Ontario
K2K 3N5

Attention: Website Questions

General Terms of Use

Access to and use of this World Wide Web Site (the ‘Site’) is provided subject to these conditions. Use of the Site constitutes acceptance of these conditions.

Innovapost Inc. (‘Innovapost’) has made reasonable efforts to ensure the information provided on the Site is accurate at the time of inclusion, however it accepts no liability for any inaccuracies or omissions in the Site. Innovapost may make changes in the services and/or the programs described in this information at any time without prior notice.

The materials in the Site are provided ‘AS IS’, ‘AS AVAILABLE’, and without warranties of any kind, either express or implied.


In addition to these general principles, several topics of interest are also specifically addressed below:

  • Collection of Personal Information
  • Collection of Non-Personally Identifiable Information
  • Use of Cookies
  • E-Mail Comments, Questions or Responses
  • Links to Other Sites
  • Trademarks and Copyright

Collection of Personal Information

Innovapost collects personal information from you only with your knowledge and consent to help meet our commitment to provide excellent service and to continuously improve your experience on our website. The personal information we collect may include your name, email address, mailing or business address, phone numbers and language preference, but may include other information when needed to fulfill your request.

We collect this information to provide you with services or information that may be of interest to you.

The type of personal information we collect falls into four categories:

  1. User ID and passwords:
    Provides you with access to your profile and protected content.
  2. Account information:
    Tells us who you are and how to contact you. Your account information also contains information you have provided to us, such as your language of choice, email formats and preferences.
  3. Feedback and support:
    Provides a mechanism for requesting information from Innovapost. This information also provides us with insight on how we may improve our services to meet your needs.
  4. Email correspondence:
    Used to respond to your inquiries of all kinds. With your permission, may also be used to communicate information about Innovapost and our services.

When do we disclose personal information?

Your personal information will only be used or disclosed for the specific purposes for which it is collected or as authorized by law. For example, Innovapost must maintain website security, which includes the investigation of unauthorized attempts to access, alter or delete data, the spreading of viruses and other illegal intrusions. This could result in disclosures to law enforcement agencies.

Otherwise, we will only disclose your personal information to a third party where you have previously consented to the third party’s collection of such information.

We may also use your personal information to send you information about Innovapost services.

What are your choices?

At any time you can have your name removed from our email lists.

If you do NOT have a username and password at, you may opt-out by contacting If you have a username and password at, edit your account information and preferences online.

How can you access your personal information?

If you have a username and password at, please edit your account information and preferences online.  You can access your personal information by contacting To assist us in processing your request, please include the following details:

  • Contact information (your name, address, email and telephone number)
  • Details of the request (e.g., change of email address, unsubscribe from a newsletter, review of your personal information, etc.)

How do we protect your personal information?

Innovapost uses well-established technology to protect the security of your online personal information and your personal content.

While we are committed to maintaining the security of your information, you play an important role in helping us meet this obligation. Never reveal your username, password or authentication question to anyone.

Encryption is a way of “scrambling” electronic information for transmission. 128-bit encryption is the strongest, most secure form of encryption that is generally available in Internet browsers on the market in North America today. That’s why we require all of our customers to use a browser that supports this level of encryption.

Many areas of the Innovapost website require 128-bit encryption. Your browser may use symbols such as a key or a padlock icon to show you when you are in a secure area. For more information about the encryption capabilities of your browser, use the browser’s HELP menu.

In general, if your browser’s encryption level is not high enough, you will not be able to use certain Innovapost website services.

A firewall is an “industrial-strength” combination of hardware and software designed to separate the Internet from our internal computer systems and databases. All Internet data flows through a series of safety checkpoints on its way to and from our internal systems so that only authorized messages and transactions enter our computing environment. These firewalls also help to prevent unauthorized access to our computer systems from outside.

A software virus is a computer file which, when installed (either from a disk or by downloading it via the Internet), can cause damage to a computer. Some viruses are relatively harmless and display annoying messages; others can seriously damage your computer and the information on it. If you choose to download files from the Internet, you should be aware of the risk of viruses.

New viruses continue to be detected on the Internet. If you choose to download any files available through links from this website, please take reasonable and appropriate precautions to scan for computer viruses.

Collection of Non-Personally Identifiable Information

The Innovapost website automatically collects non-personally identifiable information from you when you visit our site. This includes click stream data, your Internet Protocol (IP) address and information collected through the use of cookies, as explained below. Innovapost aggregates this information about your visit with those of other visitors. You are not personally identified in any way.

  • Click stream data
    This data includes general log information (click stream) such as the full Uniform Resource Locator (URL) of the pages you accessed on We also collect referral and aggregated “click-through” statistics such as page views, unique visitors and time spent on the website. This information helps us provide you with a continually improving and enhanced online experience, including the ease and speed of navigation to help you find the information you need.
  • Internet Protocol (IP) address
    This is the address used to connect your computer to access the Internet. This information may be used to investigate unauthorized attempts to access, alter or delete data, the spreading of viruses and other illegal intrusions to the website.

This information helps us provide you with a continually improving and enhanced online experience, including ease and speed of navigation to help you find the information you need. We also use this aggregate information for research and analytical purposes to better understand how people are using our website. For example, it allows us to enhance popular web pages and to modify or discontinue those that are not needed. This information may also be used to recommend tailored content to you.

Use of Cookies

To allow us to obtain this information so that we can better serve you and tailor the Site to our visitors’ needs, the Site uses a technology called “cookies”. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Some pages on the Site use cookies so that we can better serve you when you return to the Site.

For the Site to operate, your browser must be set to accept cookies. If you are concerned about having your browser enabled to accept cookies while you are surfing other websites, we recommend that you enable your browser to notify you when it is receiving a cookie. This gives you the ability of accepting or rejecting any cookie presented by the Web Server you are visiting. We suggest you contact the manufacturer of your browser for information on how to do this.

E-mail Comments, Questions or Responses

We use your e-mail address to communicate with you, to acknowledge any comments received from you and/or reply to your questions. We will store your communication and our reply in case we correspond further. We may use your e-mail address from time to time to send you information about career opportunities at Innovapost that we believe may be of interest to you. If you don’t want us to contact you with information by e-mail, you may tell us so at any time and your e-mail address will be removed from the mailing list for such information. If you do not consent to such use of the information or to opt out of future usage, please contact us at

You should remember that e-mail over the Internet is generally unencrypted. We recommend that you use caution when forwarding free-format e-mail messages to us and that you do not include confidential information on those messages as they are not encrypted.

Links to Other Sites

While Innovapost takes measures to ensure that the links on our website are to reputable and well-established companies, we are not responsible for the privacy practices of those websites. We encourage you to read and become familiar with the privacy policies of those websites before you volunteer any personal information.

Trademarks and Copyright

Certain trademarks, trade-names, images, logos and pictures at the Site are proprietary to Innovapost or other entities. Except as may be expressly provided, nothing contained herein shall be construed as conferring any license or right under copyright or other intellectual property rights.

In addition, the materials on the Site are protected by copyright and other laws.

Innovapost and the Innovapost logo are registered trademarks of Canada Post Corporation and are used under license by Innovapost Inc.