About

Franco is responsible for providing vision, strategic direction and leadership for the development, integration and implementation of the digital capabilities required to create competitive advantage for Canada Post and the Group of Companies, which also includes Purolator and SCI Group. Franco joined Innovapost in 2013 as Director, Application Delivery and has since held progressively more responsible roles in the organization, including Business Solution Delivery Lead – Chief Commercial Officer, and Business Solution Delivery Lead – Chief Operating Officer. Franco brings over 20 years of experience managing teams of technology and business professionals to deliver large-scale software development and business process transformations. He has also led numerous enterprise transformational initiatives to realize revenue recovery, operating efficiencies, and cost reductions. Prior to joining Innovapost, Franco was a Director with Canada Post where he led a variety of system and business initiatives specializing in induction and revenue assurance. Franco holds a Master of Business Administration in Innovation from the University of Fredericton, and a Bachelor of Business Administration, Management from Mount Saint Vincent University in Halifax. He also holds a Project Management designation and is Agile Certified. Franco lives in Toronto with his wife and 2 sons.

Nanette is the Talent and Transformation Lead at Innovapost. In this role, Nanette leads our Human Resources, Facilities, Communications, and Organizational Change Management activities. Before joining Innovapost, Nanette was a global HR leader with IBM overseeing innovative and world class solutions in their Leadership, Diversity and Talent Acquisition functions. Nanette also held national HR leadership and consulting roles with Accenture Canada. In addition to the technology sector, Nanette has also worked in the education sector as an Industrial Relations/HR practitioner and faculty member with Cape Breton University. Nanette completed her Master’s degree in Industrial Relations and Human Resource Management from Queen’s University and was also a commissioned officer with the Canadian Forces Reserves for 13 years.

Nish is the Technology & Information lead at Innovapost, leading our overall technology strategy, architecture, and cloud adoption strategies, as well as our corporate governance and reporting functions. Nish brings over 20 years of experience in managing large scale application development programs, leading digital and agile transformations, and implementing business improvement practices. Nish has been with Innovapost since 2008 and has held increasingly senior leadership positions. Prior to joining Innovapost, Nish worked with Dell Canada and held senior management positions with reputed international organizations. Nish holds a Bachelor of Engineering Degree and Master of Business Administration Degree from S P University, India.

As IT Operations, End User Computing & Service Integration & Management Lead, John oversees end-to-end service delivery of multiple functions. These include End User Computing services, which is the face of IT where we focus on the end user experience, act as the primary end user point of contact and continually seek ways to improve the service. John is also responsible for our IT Operations, which includes maintenance and operation of our key applications and services, and our Service Integration & Management practice. Prior to joining Innovapost in 2003, John held various technology management positions at Nortel and engaged in a wide range of major software development projects at Canada Post as an employee and independent consultant with NCR Canada Ltd., DMR Group Inc., and Andersen Consulting. John holds a Bachelor of Science in Computer and Information Science (Honours) from Queen’s University and is Project Management Professional (PMP) certified.

As Business Solutions Delivery Lead, Dan provides leadership support and direction to Innovapost's delivery towers (Chief Customer and Marketing Office, Chief Operating Office, and Enablers) our Data Analytics team, and our IT Delivery Methodology team. Dan brings over 15 years of experience in large scale application development programs and complex technical upgrades leveraging different delivery methodologies. Prior to joining Innovapost in 2004, Dan was a Senior Manager with Ernst & Young Consulting where he delivered successful projects for large, complex organizations including Telefònica de España (Telecommunications), Telefônica Shared Services (Services), Companhia Vale do Rio Doce (Mining) and Siemens (Manufacturing and Technology). Dan holds a Bachelor of Business Administration with a major in Information Systems (Valedictorian) from Paulista University in São Paulo, and is Project Management Professional (PMP) certified. He lives in Ottawa with his wife and has two children.

Éric Maheux is the lead for the Security, Security Operations, Identity & Access Management, Development and Quality Assurance Centres of Expertise at Innovapost. In this role, Éric is responsible for deploying security controls to support business needs while minimizing risk. Focused on a risk-based approach, the Security Centre of Expertise works to enable security for the evolving needs of the Canada Post Group of Companies. Éric brings over 12 years of security, compliance, and internal control activity experience to Innovapost. Before joining Innovapost in 2012, Éric accumulated 14 years of IT and management experience at Canada Post where he held roles in its National Control Centre and Enterprise Information Management organizations developing their SAP Access Management, IT security & compliance programs. Éric is bilingual and holds an Advertising & Marketing Communications Management diploma.

As Lead, Financial Performance, Trung is responsible for the enablement of all Finance functions at Innovapost. Through his leadership, Innovapost creates and manages a flexible portfolio/program funding process, generates reporting that supports effective decision making, and helps Innovapost optimize IT spending to align to financial sustainability targets. Since joining Innovapost in 2014, Trung has held roles of increasing responsibility, supporting our various business delivery teams as well as providing critical financial support for transformational programs. Prior to Innovapost, Trung worked for a number of private companies such as Advanced Micro Devices Inc. (AMD), Johnson & Johnson Medical Products, and Scotia Capital where he held roles ranging from Senior Business Manager to Senior Finance Manager. Trung holds a Chartered Professional Accountants (CPA) designation and has an Honours Bachelor in Business Administration degree from Wilfrid Laurier University.

Scott is the Network & Retail Transformation Lead at Innovapost. Scott brings over 25 years of architecture, systems integration, and business management experience to Innovapost. Prior to joining Innovapost, Scott was a co-founder and Director of Business Development at AppZero (formerly Trigence Corp). Scott also worked with Andersen Consulting and held increasingly senior technology positions at Nortel, including five years with the Spectrum Base/Operating System team. Scott holds a Bachelor of Commerce with Distinction from McGill University.