Since 2013, support calls from Canada Post, Purolator, SCI Logistics, and Innovapost employees have been handled by a skilled group of agents stationed at Innovapost headquarters in Ottawa. Leveraging Innovapost’s Retail, IT, and Delivery Information Application (DIA) expertise, service desk agents deliver fast call resolution, positive outcomes, and reduced costs for the Canada Post Group of Companies.
Read how three Innovapost Service Desks provide critical technical support for systems and people behind the Canada Post Group of Companies.Download
Responding to the changing needs of Canadian consumers and businesses is an ongoing mission at the Canada Post Group of Companies. But, innovation can be difficult and risky. New and untested ideas carry a degree of uncertainty, and no one wants to invest precious resources on something that fails to grow revenue, lower costs, or improve customer service.
Read how Innovapost’s Innovation Services Team is helping the Group of Companies identify and validate new ideas that will drive its future.Download
Each day, more than 30,000 Canadian businesses rely on Canada Post electronic shipping tools to keep their businesses humming. When it comes to managing and maintaining these applications at Canada Post, failure is not an option. Downtime at any point of the e-shipping process would result in significant lost revenue and customer dissatisfaction. Read how Innovapost’s Online Channel team ensures the smooth delivery of millions of e-shipping transactions each day for Canada Post.Download
To remain competitive, Purolator continually develops new capabilities that allow it to reach more customers, businesses and geographies each year. Xerox Canada (Xerox) approached Purolator to develop an automated process to enhance its parcel returns service for customers. This e-returns system would simplify the process used to ship used toner and supplies to recycling facilities.Read more Download
Since our inception in 2002, Innovapost has been a committed supporter of local charities throughout Ottawa, Mississauga, and Toronto. In that time, we’ve gained a reputation as a company that cares about its communities. Our commitment to social and community responsibility is heightened by our employees’ spirit of cooperation, collaboration and giving. Not only are we making a real difference and noticeable impact in our communities, our community activities further strengthen team relationships and make Innovapost a rewarding place to work. Read how Innovapost employees actively contribute time and resources to the communities in which we live and work.Download
Canada Post Web Services are best-in-class Application Programming Interfaces (APIs) that allow online retailers to easily integrate real-time shipping, tracking, return and delivery options into their e-commerce or ‘shopping cart’ offerings. To bring the services to life, Innovapost leveraged a combination of commercial, open source and custom-developed software to develop the APIs, and then worked with Canada Post to create a robust online developer support Program. Read how Canada Post shipping web services are being installed and managed by online merchants to deliver a seamless and convenient shopping experience that their customers expect and deserve.Download